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Complimentary gift with your purchase -  Hand Cream Black Vetiver, Amber from €69 / Body Butter Fragrance Free from €99 / Perfume Orange & Jasmine  from €199

FAQ

FAQ

1. How can we work together?

We’re thrilled that you're interested in partnering with us. If you're a business, we would love to hear from you. Please send your detailed inquiry to our dedicated team at b2b@zielinskiandrozen.com. We’ll review your request and get back to you as soon as possible.

2. Sold out products

Is your favorite product out of stock? Don't worry, we will restock it soon To stay updated, simply leave your email in the "Back in Stock" field on the product page, and we’ll notify you as soon as it's available again. Thank you for your patience and understanding.

3. PR inquiries

We’re thrilled that you're interested in partnering with us! Whether you're an influencer, or have a unique collaboration idea, we would love to hear from you. Please send your detailed inquiry to our dedicated team at pr@zielinskiandrozen.com. We’ll review your request and get back to you as soon as possible.

4. Do you have any discounts/ promo codes/ samples?

We truly appreciate your enthusiasm for our brand. At this time, discounts, promo codes, and free samples are not part of our brand philosophy. Our goal is to maintain the integrity of our products and provide consistent, high-quality experiences to all customers. Thank you for your understanding and continued support. We do offer limited edition giftboxes with a discount.

5. How can I make changes to my order?

Need to update your order details, such as your email address, contact information, or shipping address? You have up to 30 minutes after placing your order to make changes or add items directly through checkout. 

After this time, please contact our Customer Care team at customercare@zielinskiandrozen.com as soon as possible, including your order details. We will do our best to assist you before your order is processed and shipped.

6. Do you ship to the US?

While we’re not currently shipping to the US,  we’re excited to announce that we plan to expand to this region one day. If you’d like to stay in the loop and be the first to know when we start shipping to your country, simply send us an email at customercare@zielinskiandrozen.com or subscribe to the newsletter and we’ll add you to our mailing list. You’ll receive a notification as soon as we launch in your area. 

7. Gift Cards

How do I use my gift card?
Enter your unique gift card code at checkout to apply the available balance to your order.

Do I need to spend the full amount at once?
No. You can use your gift card across several orders until the balance has been spent.

What if my order costs more than my gift card balance?
You can pay the remaining amount using another payment method available at checkout.

Can I use a gift card together with a discount code?
Yes. You can use a gift card alongside a valid discount code, subject to the promotion’s conditions.

How can I check my remaining balance?
Open the link in your gift card email to view your gift card and its current balance.

Can I use more than one gift card on an order?
Yes. You can redeem multiple gift cards at checkout. Gift cards cannot be used to purchase another gift card.

Are you visiting from United Kingdom?

Currently with your settings your order will be billed and shipped to United Kingdom. If you want to ship your order to a different country, please select it below.