FAQ
FAQ
1. How can we work together?
We’re thrilled that you're interested in partnering with us. If you're a business, we would love to hear from you. Please send your detailed inquiry to our dedicated team at b2b@zielinskiandrozen.com. We’ll review your request and get back to you as soon as possible.
2. Sold out products
Is your favorite product out of stock? Don't worry, we will restock it soon To stay updated, simply leave your email in the "Back in Stock" field on the product page, and we’ll notify you as soon as it's available again. Thank you for your patience and understanding.
3. PR inquiries
We’re thrilled that you're interested in partnering with us! Whether you're an influencer, or have a unique collaboration idea, we would love to hear from you. Please send your detailed inquiry to our dedicated team at pr@zielinskiandrozen.com. We’ll review your request and get back to you as soon as possible.
4. Do you have any discounts/ promo codes/ samples?
We truly appreciate your enthusiasm for our brand. At this time, discounts, promo codes, and free samples are not part of our brand philosophy. Our goal is to maintain the integrity of our products and provide consistent, high-quality experiences to all customers. Thank you for your understanding and continued support. We do offer limited edition giftboxes with a discount.
5. How can I make changes to my order?
Need to update your order details, such as your email address, contact information, or shipping address? You have up to 30 minutes after placing your order to make changes or add items directly through checkout.
After this time, please contact our Customer Care team at customercare@zielinskiandrozen.com as soon as possible, including your order details. We will do our best to assist you before your order is processed and shipped.