You have the right to withdrawal within 14 days without giving any reason. The withdrawal period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods. In the case of partial deliveries, this period starts as soon as you have received the last item from your order.

We do not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.

To the extent permitted under applicable (consumer) law, we can exclude the following products from the right of withdrawal, but only if we have clearly stated this in the offer on our Website, at least in time for the conclusion of the agreement, and confirmed this in the confirmation e-mail we send you:

a. products that cannot be returned due to their nature;
b. products that are clearly personal in nature; and
c. products that are sealed and are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.

To exercise your right to withdrawal, you must give us a formal written notice of withdrawal of your order by e-mail to: customercare@zielinskiandrozen.com. You may also use the Withdrawal form, which can be downloaded here, but it this is not mandatory.

All goods must be unused. All original packaging with pricing, labels and tags must be intact. No tape is to be attached to the product(s) or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted and will be returned to you.

We will issue you with a full refund excluding the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (such as but not limited to use of the goods).

We will make reimbursement without undue delay, but not later than:
(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii) (if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your withdrawal.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If we do not receive back the goods, we may arrange to have them collected from you at your cost.

We shall bear the reasonable costs of returning if you are following our return instructions.